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Roberta Tassi frog, Senior Design Researcher @s_designtools Roberta Tassi (1983) has an eclectic background spanning Research, Communication and Service Design. She bridges a deep knowledge of user centered design methodologies with expertise in designing and facilitating collaborative sessions. Senior Design Researcher at frog since 2010, she has led global design research and participatory design activities for healthcare and financial services clients in countries including Germany, UK, USA, China, Malaysia, Singapore, Uganda and Senegal. She has deeply investigated the role of visual synthesis to translate complex information and support the dialogue with multiple stakeholders, as well as the ideation and crafting of facilitation tools to engage healthcare professionals and patients in the design process. She is also author and editor of the Service Design Tools website -an on line repository of tools used to design solutions for complex systems- and lecturer at Domus Academy, Politecnico di Milano and SUPSI MAIND.