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James Kalbach James Kalbach @JimKalbach Jim Kalbach is a Principal UX Designer with Citrix Online. He holds a degree in library and information science from Rutgers University, as well as a Master’s degree in music theory and composition. Jim is an active speaker, writer, and instructor on user experience, usability, and information architecture. He is the author of the book Designing Web Navigation (O’Reilly, August 2007). He blogs at experiencinginformation.com.